Refund policy

Effective date: 1 Jan 2025

This Return & Refund Policy applies to all purchases made from Beauty Bliss (beautybliss.ae) ("we," "us," "our"). By placing an order, you agree to the terms below.

1) Returns and exchanges are accepted only with approval

We accept returns or exchanges only for items that are defective, damaged on arrival, incomplete, or incorrectly delivered, and only if:

  • you submit your request within the deadline in Section 2

  • your claim meets the conditions in Section 3

  • you provide the evidence required in Section 8

  • you receive written approval and a Return Authorization (RMA) from us under Section 5

We do not accept returns or exchanges for non-defective items or change-of-mind purchases.

If any requirement is not met, the return, exchange, or claim will be rejected and no refund, replacement, or exchange will be issued.

2) Return or exchange request deadline

You must submit your return or exchange request within 48 hours (2 days) of delivery.

The delivery date is based on the carrier tracking status marked "Delivered."

Requests submitted after 48 hours will be declined.

3) Return and exchange eligibility conditions

To be eligible for a return, exchange, or claim, the item must:

  • be defective, damaged on arrival, incomplete, or incorrectly delivered

  • be reported within the deadline in Section 2

  • be kept in the condition received until the claim is reviewed

  • include the original packaging, accessories, manuals, inserts, and any freebies or gifts where applicable

  • be supported by the evidence requested under Section 8

If the item is found to be used beyond what is reasonably necessary to identify the issue, intentionally damaged, mishandled, incomplete, altered, or not in the condition reported, the return, exchange, or claim may be rejected and no refund, replacement, or exchange will be issued.

4) Non-returnable and non-exchangeable items

We do not accept returns or exchanges for:

  • non-defective items

  • change-of-mind purchases

  • any item that is opened, used, activated, or shows signs of handling, except where the issue is a verified defect, damage, incomplete order, or incorrect item and the claim is approved by us

  • items that touch skin, hair, scalp, face, eyes, mouth, or body, if opened, except where the issue is a verified defect, damage, incomplete order, or incorrect item and the claim is approved by us

  • gift cards

  • items clearly marked Final Sale or Non-returnable on the product page, except where required under applicable law

  • items damaged due to misuse, incorrect handling, power issues, liquid exposure, accidents, or unauthorized repairs

  • items purchased during sale, promotions, with discount codes, bundles, clearance, or special campaigns, unless the item is defective, damaged on arrival, incomplete, or incorrectly delivered

5) Return Authorization (RMA) is required

Returns and exchanges are accepted only if you first receive written approval and an RMA from us.

Do not ship anything back without an RMA.

Any package received without an RMA may be refused or discarded with no refund, replacement, or exchange.

The return address may differ from the shipping-from address.

6) Return shipping, exchange shipping, and outcomes

Return shipping is paid by the customer, unless we shipped the wrong item or we confirm in writing that the approved claim qualifies for seller-covered return shipping.

If an exchange is approved, we will inform you whether the return shipping and replacement shipping will be covered by us or paid by the customer, depending on the reason for the exchange and the outcome of the claim review.

Original shipping fees are non-refundable, except where required under applicable law.

If a return, exchange, or claim is rejected during inspection for any reason, including if the item is not defective, shows signs of misuse, is incomplete, is damaged due to improper handling, or does not match the reported issue, then:

  • no refund, exchange, or replacement will be issued

  • we may send the item back to you if you pay the return-to-customer shipping, or hold it for 7 days and then dispose of it if shipping is not paid

7) Inspection and refund timing

All approved returns and exchanges are inspected upon arrival.

If a refund is approved, refunds are processed within 7 to 14 business days after inspection.

Refunds are issued to the original payment method only.

Bank processing times may vary and are outside our control.

We do not provide cash refunds.

8) Damaged, defective, incomplete, or wrong item received (report within 48 hours)

If your order arrives damaged, defective, incomplete, or you received the wrong item, you must contact us within 48 hours of delivery.

To submit a claim, email support@beautybliss.ae with:

  • your order number

  • clear photos of the outer shipping box, including all sides and the shipping label

  • clear photos of the inner packaging

  • clear photos of the product issue, damage, or incorrect item

  • clear photos of everything received in the package

Video proof may be requested for functional issues.

Without sufficient evidence, we may reject the claim.

If approved, we will choose the appropriate resolution, which may include:

  • exchange

  • replacement

  • repair

  • refund, where applicable

9) Exchanges

We offer exchanges only for items that are defective, damaged on arrival, incomplete, or incorrectly delivered, and only after the claim has been reviewed and approved by us in writing.

Exchanges are not available for non-defective items, change-of-mind purchases, or items that do not meet the eligibility conditions in this policy.

To request an exchange, you must contact us within 48 hours of delivery and provide the evidence required under Section 8.

All exchange requests are subject to inspection and stock availability. If an identical replacement item is unavailable, we may offer an alternative resolution at our discretion, including replacement, refund, or store credit where applicable.

Do not send any item back without written approval and an RMA.

10) Wrong address, refused delivery, and failed delivery

If the customer provides an incorrect address, the order is not eligible for a refund.

If the customer refuses delivery, the order is not eligible for a refund.

Any reshipping costs are paid by the customer.

11) Fraud prevention and abuse

We reserve the right to refuse returns, exchanges, and claims if:

  • the item appears used, swapped, tampered with, or not in original condition

  • serial numbers do not match our records, if applicable

  • return or exchange patterns suggest abuse

12) How to request a return or exchange

Email support@beautybliss.ae with:

  • your order number

  • reason for the claim

  • photos of the product and packaging, including all sides

If approved, we will provide an RMA and return or exchange instructions.

13) Consumer rights

Nothing in this policy limits your rights under applicable consumer protection laws.

14) Contact

Email: support@beautybliss.ae
Support hours: Mon-Fri, 10am-6pm UAE time